Sunday, August 30, 2015

My Family needs to be set up. Microsoft Lumia 635 issue?


Hello, I just got the Nokia Lumia 635 today, and have enjoyed setting it up. However there is one issue, whenever I attempt to download or update any apps from the microsoft store, a message appears:
My Family needs to be set up before you can get this app. Ask a parent to go to windowsphone.com/family on their computer, sign in with their Microsoft account, and set up My Family.
The problem is, the microsoft account I use for all my devices, I am the parent and the administrator of the family settings, and I have no one else who uses any other devices. I read in a few places (I have researched this issue almost all day) that I need to update my billing information and all my other information. I have updated all my billing information, and have put in all the other details, including age, location, etc.
I have struggled with this issue all day and it is starting to get very frustrating, if anyone has a way to resolve it please reply.
Thank you:)

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