Why does Verizon Wireless have to scam when it comes to rebates?

I purchased a brand new Samsung 5 months ago. Sent in crystal clear photos of the ESN, receipt and so on so I could receive the rebate card I was entitled to. Jumped through all their hoops to make sure everything was perfect. Even used a scanner to scan in large photos.

Checked the status of this rebate for months. It never showed. Today, I spoke with a rep online who stated the promotion is over. Then he backtracked and states he needs a copy of my contract agreement and to have a nice day. I asked where to send this? He gave me what seems like a fake email address.

Also, I asked where to find my contract agreement and he told me I need to go to a store and ask for it, scan it in (the rep apparently is psychic and knows I have a scanner), and email it to them.

Has anyone else been scammed like this? I have been a customer since age 18, no lie, my first phone was a Nokia and I am a 20 year customer about to cancel. Ideas?

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